Privacy Policy
Last Updated: 17/12/2024
1. Introduction
ZetaCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
2. Information We Collect
Essential Technical Data:
- Session cookies for website functionality
- Authentication tokens for security
- XSRF tokens for protection against cross-site attacks
- IP addresses for security and analytics
- Browser data for optimisation
Business Information:
- Name and contact details
- Company information
- Project requirements
- Communication records
3. How We Use Your Information
Essential Operations:
- Providing our tech services
- Maintaining website security
- Processing business inquiries
- Improving user experience
Business Purposes:
- Project delivery
- Client communication
- Service optimisation
- Technical support
4. Data Protection
Security Measures:
- Industry-standard encryption
- Secure data centres
- Regular security audits
- Access controls
- Data backup systems
5. Cookie Policy
Essential Cookies:
- Session Cookies: Required for site functionality
- Security Tokens: Required for authentication
- XSRF Protection: Required for security
Optional Cookies:
- Analytics cookies
- Performance cookies
- Marketing cookies
6. Your Rights Under GDPR
You have the right to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
- Data portability
- Object to processing
7. Data Retention
We retain data for:
- Active projects: Duration plus 6 months
- Business records: 7 years
- Technical logs: 30 days
- Marketing preferences: Until opted out
8. Third-Party Services
We may use:
- Cloud service providers
- Analytics tools
- Payment processors
- Communication platforms
All third parties are GDPR compliant and bound by data protection agreements.
9. International Data Transfers
We ensure appropriate safeguards for data transfers through:
- EU standard contractual clauses
- UK adequacy agreements
- Appropriate security measures
10. Children's Privacy
Our services are not intended for users under 16. We do not knowingly collect data from children.
11. Changes to Privacy Policy
We may update this policy:
- With notice on our website
- Email notification for significant changes
- Continued use indicates acceptance
12. Cookie Consent
We require explicit consent for:
- Non-essential cookies
- Marketing cookies
- Analytics cookies
Essential technical cookies cannot be disabled as they are required for website functionality.
13. Contact Information
For privacy-related inquiries:
Email: [email protected]
Address: 224 East End Rd, London, England N2 8AX
14. Legal Basis for Processing
We process data based on:
- Contractual necessity
- Legal obligations
- Legitimate interests
- Explicit consent
15. Data Protection Rights
UK and EU residents can exercise their rights by:
Email: [email protected]
Mail: 224 East End Rd, London, England N2 8AX
Response time: Within 30 days
This privacy policy complies with:
- UK Data Protection Act 2018
- EU General Data Protection Regulation (GDPR)
- Privacy and Electronic Communications Regulations (PECR)